PRIVACY POLICY

Effective Date: 23-07-2026

1. Introduction

Provifi Foods Private Limited (“Provifi”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information obtained through our website, www.provifi.in (“Website”), products, services, applications, and related platforms.

By accessing or using our Website, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Scope

This Privacy Policy applies to all visitors, customers, users, vendors, business partners, and other individuals who interact with our Website.

This Policy does not apply to third-party websites, applications, or services that may be linked to our Website. We are not responsible for the privacy practices of such third parties.

3. Definitions

Personal Data means any data about an individual who is identifiable by or in relation to such data.

Processing means any operation performed on personal data including collection, storage, use, disclosure, sharing, transfer, or deletion.

User, You, or Your refers to any individual accessing or using the Website.

Cookies are small text files stored on your device to enhance website functionality and user experience.

4. Information We Collect

We may collect the following categories of information:

A. Information Provided by You

·       Full name

·       Email address

·       Mobile number

·       Postal address

·       Billing and shipping information

·       Account registration details

·       Customer support communications

·       Feedback, reviews, surveys, and inquiries

B. Information Collected Automatically

·       IP address

·       Browser type and version

·       Device information

·       Operating system

·       Website usage information

·       Date and time of access

·       Pages visited and navigation patterns

C. Transaction Information

·       Product purchases

·       Order history

·       Delivery information

·       Payment transaction references

Note: Payment card, banking, or financial information is processed directly by authorized payment gateway providers. Provifi does not store complete debit card, credit card, UPI PIN, CVV, or banking credentials.

5. Purpose of Processing Personal Data

We may process your information for the following purposes:

·       Processing and fulfilling orders

·       Delivering products and services

·       Managing customer accounts

·       Providing customer support

·       Responding to inquiries and requests

·       Improving our products, services, and Website

·       Conducting analytics and research

·       Sending transactional communications

·       Marketing and promotional communications (subject to applicable law)

·       Preventing fraud and unauthorized activities

·       Complying with legal and regulatory obligations

·       Enforcing our Terms and Conditions

6. Legal Basis for Processing

We process personal data based on:

·       Your consent;

·       Performance of a contract with you;

·       Compliance with legal obligations;

·       Legitimate business interests, where permitted under applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

·       Improve Website performance;

·       Remember user preferences;

·       Analyze Website traffic;

·       Enhance user experience;

·       Maintain security.

You may disable cookies through your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

8. Sharing and Disclosure of Information

We may share your information with:

A. Service Providers

Third-party vendors assisting us with:

·       Payment processing

·       Logistics and delivery

·       Cloud hosting

·       Data analytics

·       Marketing services

·       Customer support

B. Group Companies and Affiliates

For operational, administrative, and business purposes.

C. Legal Authorities

Where disclosure is required:

·       Under applicable law;

·       Pursuant to court orders;

·       To comply with regulatory requirements;

·       To protect legal rights, property, or safety.

D. Business Transfers

In connection with mergers, acquisitions, restructuring, financing, or sale of assets.

We do not sell personal data to third parties.

9. Data Retention

We retain personal data only for as long as necessary to:

·       Fulfill the purposes stated in this Policy;

·       Comply with legal obligations;

·       Resolve disputes;

·       Enforce agreements.

Upon expiration of the retention period, personal data will be deleted, anonymized, or securely disposed of in accordance with applicable laws.

10. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.

11. Your Rights

Subject to applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

·       Access your personal data;

·       Request correction or updating of inaccurate information;

·       Request deletion of personal data;

·       Withdraw consent where processing is based on consent;

·       Request information regarding processing activities;

·       Lodge grievances relating to personal data processing.

Requests may be submitted through the contact details provided below.

12. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information.

13. International Data Transfers

Your information may be processed or stored on servers located within or outside India by authorized service providers. Where such transfers occur, we shall take reasonable measures to ensure compliance with applicable laws and adequate protection of personal data.

14. Grievance Officer

In accordance with applicable Indian laws, users may contact our Grievance Officer for privacy-related concerns.

Grievance Officer
Provifi Foods Private Limited
No. 1, 1/92/1, Yadgir Road, Saidapur Village, Saidapur (Yadgir), Yadgir – 585221, Karnataka, India

Email: info@provifi.in

We will endeavor to address grievances within the timelines prescribed under applicable law.

15. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Updated versions will be posted on the Website with the revised Effective Date.

Your continued use of the Website after such updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

For questions, requests, complaints, or concerns regarding this Privacy Policy or our data processing practices, please contact:

Provifi Foods Private Limited
No. 1, 1/92/1, Yadgir Road, Saidapur Village, Saidapur (Yadgir), Yadgir – 585221, Karnataka, India

Email: info@provifi.in

By accessing or using www.provifi.in, you acknowledge that you have read, understood, and agreed to this Privacy Policy.