Refund policy

RETURN, REFUND & CANCELLATION POLICY

Cancellation

Orders may be cancelled before dispatch by contacting customer support.

Once dispatched, orders cannot be cancelled.

Return Eligibility

Due to the nature of food products, returns are accepted only if:

• Product is damaged during transit.
• Incorrect product is delivered.
• Product is expired upon delivery.
• Product package is tampered with.

Return Request Timeline

Claims must be submitted within 48 hours of delivery along with clear photographs and order details.

Non-Returnable Items

Returns will not be accepted for:

• Opened products
• Partially consumed products
• Change of taste preference
• Improper storage by customer
• Products damaged after delivery

Refund Process

Approved refunds will be processed within 7-14 business days through the original payment method.

Provifi reserves the right to reject claims where evidence is insufficient.

Contact

Provifi Foods Private Limited
No. 1, 1/92/1, Yadgir Road, Saidapur Village, Saidapur (Yadgir), Yadgir - 585221, Karnataka, India
Email: info@provifi.in | Phone: 7899074555